FAQ

What is your shipping time?

Our shipping time for standard orders is 3-6 business days. For express orders, the shipping time is 1-3 business days. Once your order is shipped, a tracking number will be provided and updated via email.

What courier service do you use?

All orders from CHRONOVIA are shipped using Royal Mail for reliable and efficient delivery.

What is the returns process?

We gladly accept returns for eligible items within 14 days from the date of purchase. To be eligible for a return:

  • The item must be unused and in its original packaging.
  • It must be accompanied by the original proof of purchase.

It is the buyer's responsibility to cover the return postage costs. Please include a tracking number with your return to avoid complications.

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Upon approval, we will initiate the refund process. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your payment method.

Certain items, such as custom-engraved watches or other personalized products, may be non-returnable or non-refundable. For clarification, please refer to the product description or contact our customer service team.

Can I exchange an item?

If you wish to exchange your purchase for a different model, style, or size, please contact our customer service team. Exchanges are subject to product availability.

Here’s how the exchange process works:

  1. The customer is responsible for sending the item(s) back, which will undergo an inspection.
  2. Upon approval, an exchange will be initiated.
  3. Any surplus price difference is the customer's responsibility, while we will refund the difference for exchanges involving a lower-priced item.

Exchanges, like refunds, may take 3-5 business days to reflect in your account.

What if I receive a damaged or defective item?

In the rare event that you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or issue a refund, including any applicable shipping charges. Our goal is to resolve the issue promptly and to your satisfaction.

At CHRONOVIA, we prioritize your trust and satisfaction. If you have any questions or concerns, our customer service team is here to assist you every step of the way. Thank you for choosing CHRONOVIA—where timeless elegance meets exceptional service.